Please forgive us for harping on about the importance of fitting only genuine spares. There is no shortage of spares and no excuse for using anything other than the approved replacement parts – supplied either directly by Merridale or any of our authorised distributors.
We are concerned that non approved parts and modifications are being offered by third party service agents. As well as undermining the integrity of our quality standards, this grey market has no respect for long term performance, CE health and safety or weights and measures approvals.
Merridale takes this very seriously and security features have been developed within the operational system software to identify and prevent unauthorised access.
Fully approved service technicians can be identified by the Merridale distributor Logo. If you should be in doubt please ask us direct to clarify distributor status.