When investing in a fuel management system or fuel pump, fleet operators must do their research into who they are buying from. Not all manufacturers offer after-sales support services, which may leave you having to use a third-party company for all your maintenance needs. This may lead to you receiving a lower standard of support than you deserve.
With all Merridale products designed to achieve a minimum life of 10 years and meeting strict ATEX standards, there is no compromise on build quality. However, Merridale does not just pride themselves on the quality of their products, there is also an emphasis on after-sales care and support.
Once your new fueling equipment is installed, Merridale can provide you with access to their software and technical support helplines, inspections and calibration services, repairs, and ongoing updates when available. As the manufacturer, rather than just a distributor, you can rest assured that Merridale has a total commitment to the life of their product and not just the sales process. Their staff are fully trained to understand your requirements and have access to all repair and upgrade history, so unlike many third-party companies, they have full knowledge of your systems.
On the rare occasions that an emergency repair is required, Merridale’s service team always have genuine Merridale replacement parts available. However, a third-party may have to wait for new parts to be delivered which could result in a long wait to have vital repairs completed. With the housing units on Merridale’s products being designed to ensure that internal components are easily accessible for maintenance and repair, as well as being easy to update, it is unlikely that a breakdown will result in a new system having to be fitted.
To help avoid any unwanted or surprise bills, Merridale offers two annual care and protection services so you can rest assured that your equipment will be taken care of. For a fixed annual cost, you will benefit from inclusive service calls for wear-and-tear repairs, with costs of parts, labour, and travel covered, as well as receiving priority attendance. Their professional on-site inspection and calibration of fuelling equipment, which includes pump calibration and annual multi-point inspection and reports, helps to reduce unexpected breakdowns and improves system efficiency which in turn increases the equipment’s operating life.
As a Merridale customer, you will be given access to a suite of online ‘how-to’ videos, which will assist you through the most common queries relating to the equipment or software. For any other issues, Merridale offers a dedicated support line where you can talk to a member of the helpdesk.
Only by using Merridale or approved Merridale agents directly can you be assured of first-class support for your Merridale product, with Merridale having a vested interest in ensuring your equipment is supported to the highest standards. To find out how a Merridale fuel management system could benefit your company, contact Merridale on 01902 350 700 or visit www.merridale.co.uk.
