Merridale has strengthened its service support team with the recruitment of two further field engineers and an additional member of staff for the company’s customer relations support team.
These appointments will back up the Merridale commitment to providing first class product and software support.
Whilst Merridale hardware is designed to be exceptionally reliable, there will be general wear and occasionally problems may occur. Fleet operators should and do expect that remedial action is taken to bring back equipment in to full working order with the minimum delay.
The additional appointments will ensure that Merridale response will meet customers’ expectation no matter where they are located within the U.K. Fleet operators also expect that telephone support is available for Merridale Data reporting. It is for this reason that Merridale provides a full time help desk where calls are fielded by full time system specialists. Demand is also increasing for online/telephone training as more and more customers choose to utilise Merridale fuel management reporting.