Horsleys of Stafford, which has been run by five generations of the Horsley family for over 100 years, recently had their third-party unit replaced by a complete Merridale fuel and tank management system solution.
Having originally established as a local coal merchant and removals company in 1895 with a horse drawn carriage, Horsleys now boasts a large fleet of vans, LGVs and HGVs, whose journeys can stretch all over Europe. With fuel bills ever increasing as well as the need to reduce their economic footprint, they required a system that gave them more insight into their fuel usage, as well as more security and control.
David Carver, managing director for Horsleys, told us “Before we had our Merridale package installed, we effectively had no system at all. We had a simple pump with a meter that didn’t work properly and could dispense fuel but had no control over who was using the pump and no way of monitoring or reporting on stock and usage. Merridale were able to update the pump and meter on our existing tank and fit a fuel and tank management system alongside to enable us more control, without completely replacing the unit.”
The fact that Merridale offers everything in one package without the need for multiple providers or third-party involvement showed me that they really understand the product. It gave me confidence knowing they would be able to sort everything themselves in the first instance and then offer service and support into the future.
By adding a Merridale MX-M fuel management system, Horsleys now have access to Merridale FuelWorks, the most comprehensive fuel management software on the market. FuelWorks has become increasingly popular with Merridale’s current customers due to its ability to be accessed through a web browser on any device. FuelWorks gives the user complete flexibility and accessibility, eliminating the need for the software to be installed on a limited number of nominated devices.
FuelWorks allows multiple users to report on and monitor their environmental impact, fuel usage, costs and vehicle performance across multiple sites or tanks using real-time or automated reporting. It also has the capability to monitor tank levels and predict low stock, with email alerts being sent in such events. The software has been designed in-house by Merridale to be as user-friendly as possible, without sacrificing any functionality. Merridale also offers unrivalled levels of support and training, with initial training being available remotely, and a help desk on hand to offer ongoing support.
“Our transition to digital fuel management has been painless so far! We’ve not had it long enough to sink our teeth in deeply yet, but I can already see it has everything we need and more. I was also very impressed with the lads who delivered and installed the equipment, they did a really good job on what was probably the wettest day of a very wet winter. It was the most atrocious day, but they got on with it brilliantly and we were ready to go in no time” continued David.
Only by using Merridale directly, cutting out distributors or a third party, can you be assured of first-class support for your hardware, with Merridale having a vested interest in ensuring your equipment is supported to the highest standards. As the manufacturer, rather than just a distributor, Merridale has a total commitment to the life of their product and not just the sales process.
“The fact that Merridale offers everything in one package without the need for multiple providers or third-party involvement showed me that they really understand the product. It gave me confidence knowing they would be able to sort everything themselves in the first instance and then offer service and support into the future.”
With all Merridale products designed to achieve a minimum life of 10 years and meeting strict ATEX standards, there is no compromise on build quality. However, on the rare occasions that an emergency repair is required, Merridale’s service team always have genuine Merridale replacement parts available. As well as having a typical response time within two working days, they successfully repair over 95% of their callouts without needing full system replacements.
Furthermore, to help avoid any unwanted or surprise bills, Merridale offers a range of aftercare packages so you can rest assured that your equipment will be taken care of. With Merridale Care, for a small annual fee, you will benefit from inclusive service calls for wear-and-tear repairs, with costs of parts, labour, and travel covered, as well as receiving priority attendance. Their professional on-site scheduled inspection and calibration service, Merridale Protect, helps to reduce unexpected breakdowns and improves system efficiency which in turn increases the equipment’s operating life.
To find out how a Merridale complete fuel management system could benefit your company, contact Merridale on 01902 350 700 or visit www.merridale.co.uk.
